Global Service and Support
At TAIT, we focus on one thing: keeping the show rolling. We have Service and Support teams in the US, UK, Europe, and Asia ready to service your equipment, solve your problems, or get your show up and running again.
How TAIT Support Works
Get access to our 24/7 Service and Support to train your team, optimize your equipment, and solve your issue; whether that’s at 2 a.m. over the phone while onsite or via remote connection. We’re committed to making it as easy as possible to speak to a real person to resolve your issue as quickly as possible. That’s why we offer 24/7 support for products and installations.
It’s also why we offer ongoing Service and Support agreements that give you access to our specialist teams around the world and around the clock. We work with you on preventative maintenance plans and any ANSI, LOLER, PUWER legally required inspection programs.
Our Support Portal
24/7 Help Desk Tickets
Report an issue and get 24/7 technical support from our global support team.
Product Spec Sheets
Need the details? Get in-depth product information.
Technical Bulletins
Up-to-the-minute updates and technical information for our entire product range.
Software Release Notes and User Manuals
Support and information covering software updates and product user manuals.
Demos and How-To Videos
Access a library of video content to help you get up-to-speed with your product.
Community Bulletin Board
Get insight and views from our vast community of users.
Training information including class schedules, curriculums, and logistics
Find out more about our comprehensive Navigator GUI, epiQ, and iQ training options at your location and at TAIT.
Looking for Support?
If you need assistance, contact TAIT’s live 24-hour support team by phone or email and a specialist will assist you.
For information about purchasing support agreements, contact asktait@taittowers.com
